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New Success Story
Answering Years of Member Demand: How Quest Federal Credit Union Stood Up Extended NCUA Insurance in 30 Days
We're excited to share our newest success story featuring Quest Federal Credit Union, a $242 million institution headquartered in Kenton, Ohio, with around 17,000 members across 8 counties in Northwest Ohio.
Several members wanted to consolidate their financial relationships and make Quest their primary financial institution. However, their balances exceeded the NCUA insurance limit of $250,000. To stay covered, members spent time surveying rates at other institutions and moving funds across town to keep deposits within insured limits.
By partnering with ModernFi CUSO, Quest gave its members access to extended insurance coverage and got a hands-on partner who showed up in person, trained the branches, and gave VPs the workflows and outreach materials they needed from day one.
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“Our members had asked for this type of product for years. We asked for it to be up and running in 30 days, and ModernFi CUSO was able to complete the task.”
Matthew Jennings, Chief Executive Officer, Quest Federal Credit Union
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Read the full success story to see how Quest turned a member-retention problem into a relationship advantage.
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